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Frequently Asked Questions
General Questions
What type of sensors are being used?
Overture™ uses an array of advanced sensors to measure your indoor air quality. These sensors measure particulate matter that is 2.5 microns across (PM2.5), total volatile organic compounds (tVOCs), carbon dioxide (Co2), humidity, and temperature. View the Sensor Specification Chart.
Does the Overture Wall Control Require a Neutral wire?
Yes. The Overture Wall Control requires power 24/7 in order to measure air quality and communicate with the app. Without a neutral wire, the Overture Wall Control will not be able to function.
Is the product UL certified?
Yes, each Overture™ control, sensor, and plug is UL certified.
Is the product FCC or IC certified?
Yes, each Overture™ control, sensor, and plug is FCC and IC certified.
Do these sensors need to be reset or calibrated?
No. The sensors in both the Overture Wall Control as well as the Overture Room Sensor come pre-calibrated out of the box. These sensors do not need to be reset, zeroed, or recalibrated for them to function properly.
How big does my outlet box need to be to fit the Overture Wall Control?
We recommend an outlet box of at least 18 cubic inches to accommodate both the Overture Wall Control as well as the wiring required for it to operate.
Troubleshooting
I forgot the password to my account, what can I do?
If you forgot your password you'll need to navigate to the log-in page of the app and select Forgot password. There you will need to enter the Email address that you signed up with and we will send you a verification code to complete the process. After you receive your verification code, enter it along with your new password and sign back in.
My air quality is always yellow or red, why is that?
Many things can compromise the indoor air quality within your home. Whether you're cooking, cleaning, or taking a shower, a lot of our daily activities generate indoor air pollution. This pollution can then be trapped within your home. Without adequate ventilation, this can keep your air quality in the red or yellow for quite some time. If you notice that your Overture Room Sensor or Overture Wall Control is consistently in the yellow or red, it's recommended to identify which pollutant/activity is causing this and proactively turn on the nearest ventilation device. If after this, you still see that your indoor air quality has not improved, it might be time to start looking into improving the ventilation devices within your home. Broan-NuTone offers a variety of products and upgrades that provide higher CFM (airflow) and lower sones (noise). Learn more at https://www.broan-nutone.com/
My device is blinking blue, what does that mean?
If your device is blinking blue, it means that there is an issue with the Wi-Fi connectivity between your device and your router/modem. This can be by either a power or internet outage in your area. This can also happen if you change your internets SSID or password. If your internet has been restored and the device is still blinking blue try resetting the device's Wi-Fi settings by going into the app, Navigating to My Devices -> swiping to the right on the device and selecting the Blue pencil icon -> selecting the Wi-Fi Icon and going through the pairing process.
I'm trying to connect my devices to my Wi-Fi but it won't let me, how can I fix this?
To ensure that Overture is connected to the cloud, you'll need to select a 2.4Ghz compatible SSID. All Wi-Fi routers have a 2.4GHz band, but some have both a 2.4GHz and 5GHz band. If both of your 2.4 GHz and 5 GHz Wi-Fi bands have the same name (SSID) and password (or you only have one Wi-Fi band), you will not have any problem connecting your Overture devices.
To Identify which network is 2.4GHz and which is 5GHz, look at the name of the Wi-Fi network.
- A 2.4 GHz network may have "24G," "2.4," or "24" appended to the end of the network name. For example: "Myhomenetwork2.4"
- A 5 GHz network may have "5G" or "5" appended to the end of the network name, for example "Myhomenetwork5"
Maintenance Questions
Do I need to maintain my Overture™ products?
Proper care of any product is important to the longevity of the product. Yes, we do recommend that you properly maintain your Overture™ products every three months at a minimum.
What do you mean by "maintain" my Overture™ products?
To properly maintain your Overture™ products you must: 1) make sure nothing is blocking the airflow to your Wall Controls or Room Sensors, 2) clean each Overture™ product with a clean damp cloth, making sure that no water leaks into the inside housings to avoid damage.
CAUTION: Unplug the Room Sensor and Smart Plug before cleaning with a damp cloth and allow to fully dry before reinstalling to avoid electrical shock.
Do I need to clean the sensors?
No. The sensors in each of these can be damaged if excessive pressure is used on the device. Proper home cleaning such as floor and carpet vacuuming is encouraged to limit the amount of dust buildup around your devices. Do not use a vacuum on your product as this can create static electricity which can damage your device.
Do I need to oil my Overture™ products?
No. There is no oil needed for your Overture™ products. These products consist of plastic housing components and electronic sensors and PCB boards.
Can I use alcohol to clean my product?
No, the sensors in the device can detect alcohol which is considered a pollutant and will, therefore, keep your ventilation on for much longer than needed.
Customer Service Questions
Who can I contact if I have a problem with my Overture™ app or hardware?
If you believe you are having a problem with your Overture™ app or hardware please contact our Technical Support team at 1-800-637-1453. They will be able to help you with product performance knowledge, downloading the app onto your smart phone or other device, on boarding products into the app or any other basic questions on what Overture™ will do for your home.
What If I forgot the password to my Overture™ account?
If you have forgotten your Overture™ account's password, go to the Sign In page of the app and select the "Forgot Password?" text. There you will be prompted to put in your email address, and you will be sent a link to reset your password.
Device Location Questions
Where should I put my Overture™ Smart Air Quality Monitor Room Sensor?
Your Overture Room Sensor should be placed in an area free of furniture and debris. In order for Overture to get an accurate reading, clear any items within a 3' radius around the overture sensor
Where should I put my Overture™ Smart Air Quality Monitor Wall Control?
Your Overture™ Smart Air Quality Monitor Wall Control can take place of your existing manual switch for your bathroom or kitchen hood. Some wiring configurations may need to pull wires from two switches if the light and fan are independently controlled
Where should I put my Overture™ Smart Plug?
Your Overture smart plug is used alongside a fresh air system such as an ERV,HRV or even a supply fan. Plug the device into an outle
Required Ventilation Products Questions
Why do I need ventilation in my home?
Consider this, according to the EPA (epa.gov), indoor air quality is five times worse than outdoor air quality. Most homeowners know that indoor air quality is important, but not all recognize what contributes to poor indoor air quality, the potential effects and harm, and how to address these problems. Broan-NuTone is here to help. For almost 90 years, Broan-NuTone has led the industry with residential ventilation solutions that improve indoor air quality and provide healthier home environments.
Contributors to Poor Indoor Air Quality:
1. Moisture - Moisture that is not properly ventilated can cause mildew and mold formation, which can potentially lead to structural problems and health concerns. Exhaust ventilation solutions from Broan-NuTone remove humidity at the source to help maintain the optimal humidity balance of 40 to 60 percent.
2. Cooking effluents - Cooking effluents from food preparation can infiltrate the whole house in minutes. Grease, oils, and aromas settle permanently into carpets, furniture, clothing, and other surfaces. Kitchen ventilation solutions help eliminate cooking effluents for a cleaner, more comfortable, and healthier environment.
3. Off-gassing - Off-gassing from construction materials, carpeting, adhesives, and synthetic materials—as well as solvents from common household cleaners—can accumulate in tightly built homes. Look to Broan-NuTone for continuous ventilation solutions that meet ASHRAE 62.2.
4. Particulates – Particulates such as dust, allergens, pet dander, and more can contribute to poor indoor air quality. With a properly ventilated home, you create a more enjoyable, comfortable, and healthier environment.
What do you mean by "ventilation products"?
What do you mean by "ventilation products"?
Ventilation products are those that can "exhaust” or take air from one location and put it into another location. For example, when you turn your bathroom fan on, it is ducted to the outside to properly take the humidity (moisture) from your bathroom and put it outside. This helps to prevent undue buildup of moisture, which can create mold and mildew. Examples of common household ventilation products are bath fans, kitchen range hoods, fresh air systems, attic ventilation fans, and garage fans.
What brand of ventilation products do I need to have to work properly with the Overture™ Connected Indoor Air Quality System?
It is recommended you are using Broan-NuTone® products that have been tested with the Overture™ Connected Indoor Air Quality System. All bathroom fans and range hoods are not controlled in the same manner and differ from brand to brand. When it comes to range hoods, only ADA compliant range hoods will work with Overture™ due to the wiring and manual control requirements. Electronically controlled range hoods cannot be used.
I have a Broan-NuTone® light and fan combined device in my bathroom - can I still use it?
Yes. The Overture™ Smart Wall Control will allow you to turn on the bathroom fan light and fan independently or simultaneously, depending upon the wiring configuration you have. Please be sure to read the instruction manual, refer to the Overture™ app or go to www.Broan-NuTone.com for correct wiring diagrams and information.
What is ASHRAE 62.2?
ASHRAE 62.2 is a standard that builders follow to ensure proper ventilation when constructing a new property. ASHRAE 62.2 has been adopted by many states and localities as part of their residential building codes as a means of providing proper guidelines to builders. Overture™ allows ventilation products to run per these standards.
How do I know what rooms need ventilation in my home? Is it only bathrooms and kitchens that need ventilation?
Historically, ventilation products have been put mainly in bathrooms and kitchens. This was due to temperature, humidity and TVOC's most prominently existing in these rooms. Current building practices have expanded these ventilation products into home offices, utility rooms, exercise rooms, nurseries, and other rooms where pollutants can be found in higher concentrations.