Light out, chime does not work
I just installed two of these purchased new. On one, the light does not work, but the chime does. On the other, the light works, but the chime does not. Do I need to reinstall, or are there two separate issues going on? These are replacing wired/surface mount doorbell buttons of the same size.
Thank you for your question on the model PB19LGL door chime push button. Please contact the Technical Service Department at 888-336-6151 for assistance.
Date published: 2013-12-26
Does this work with all 18 AWG wired door bells?
Pella installed new door, likewise old button was thrown away, before anyone checked to see if new button would work. It doesn't and they don't want to be bothered by it. I have researched some and see that it possibly needed to have a diod to connect the two screws/wires. I need a door bell. Can you help me?
Thank you for your question on the model PB15LBR door chime push button. This button should work on all door chimes that are powered with a 16 volt transformer. Depending on the model of the door chime itself, you may need a diode across the push button to get it to work properly. A simple check would be to push the button as you normally would and if the tune sequence stops short of play in its entirety, a diode would most likely be required.
Date published: 2013-10-23
When it is classified as a surface mount, does that mean that no part of the complete assembly will extend into the wood facing of my door?
This question has been asked four times with different answers given.
Thank you for your question on door chime push buttons. The term surface mount refers to a button that does not need an additional hole to be mounted. The only hole needed is for the door chime wire to come through.
Date published: 2014-04-28
Is PB18LWHCL the replacement doorbell pushbutton for an IS69WH recessed front door panel?
Is PB18LWHCL the replacement doorbell pushbutton for an IS69WH recessed front door panel? If not, what is the part number for the replacement? Thanks.
Thank you for your question on the part number PB18LWHCL door chime push button. The PB18LWHCL is the replacement for the button in the IS69WH. You can get this pushbutton through the “Shop for Parts” link at the top of our web site page. You would need to add an “S” to the part number (SPB18LWHCL). Our Customer Service can also assist you at 888-339-3948.
Date published: 2015-03-17