The heater just went out. How do I fix it? Is there a fuse or would I need to replace the heater?
I have replaced the heater element assembly (part 89756000 about $25 on this site) several times. It incorporates a thermal protection "fuse" that is not replaceable. The fan, motor, and housing have always been fine on my unit. To prevent overheating and triggering the thermal protection, inspect and clean the fan/heater unit as often as necessary in your conditions. For us (old house in Pacific NW), we need to clean it at least annually.
Date published: 2016-04-16
Heater motor shuts off within 15 seconds after turning on
The model is 9960-R02. The label on the heater motor shows model 665RP, 660RP, 605RP, 9965-R02, 9965F-R02, 9960-R02, 9905-R02.
After a few weeks used, we noticed the heater consistently turned off within 15 seconds after being turned on. With the cover opened and the heater turned on, we observed a light reflected on top of the heater motor in the housing unit. It went away when the heater shut itself off within 15 seconds after it was turned on.
Thank you for your question on the model 9960 heater/light/night light. From your description it sounds like you may have a defective thermal protector or bad heater motor. Please contact the Technical Service Department at 888-336-6151 for assistance.
Date published: 2015-03-30
Replacing light bulbs
How exactly does the glass lens open for access to burned out bulbs
Thank you for your question on the model 9960 heater/light/night light. There is a plastic bezel around the lens that has two tabs on it. You would need to push the tabs in towards the lens and pull down. The lens and bezel assembly should swing down for access to the light bulbs. For further assistance please contact our Technical Service Department at 888-336-6151.
Date published: 2016-05-13