The heater just went out. How do I fix it? Is there a fuse or would I need to replace the heater?
After about 10 years, my heater stopped working (it would turn on and then shut off after 10 seconds or so). Luckily I looked at this website to learn about the cause of the problem. But unfortunately, I trusted "Toohandy's" reply. He gave the wrong part number in his reply, which caused me to waste a great amount of time and aggravation trying to install the wrong part. The correct part number to replace the heating element assembly in the model 9960 ceiling heater/light fixture is 0969B000. To be safe, I recommend that you confirm the part number using the handy search tool in the Broan website before purchasing any replacement part. Once I had the correct part, the replacement was simple ... remove the heater's fan/motor housing from the fixture, replace the heating element assembly, and put the heater back into the fixture. All you need is a phillips head screw driver and some common sense. The hardest part was the final step, replacing the grill on the fixture.
Date published: 2018-06-02
Heater motor shuts off within 15 seconds after turning on
The model is 9960-R02. The label on the heater motor shows model 665RP, 660RP, 605RP, 9965-R02, 9965F-R02, 9960-R02, 9905-R02.
After a few weeks used, we noticed the heater consistently turned off within 15 seconds after being turned on. With the cover opened and the heater turned on, we observed a light reflected on top of the heater motor in the housing unit. It went away when the heater shut itself off within 15 seconds after it was turned on.
Thank you for your question on the model 9960 heater/light/night light. From your description it sounds like you may have a defective thermal protector or bad heater motor. Please contact the Technical Service Department at 888-336-6151 for assistance.
Date published: 2015-03-30
Replacing light bulbs
How exactly does the glass lens open for access to burned out bulbs
Thank you for your question on the model 9960 heater/light/night light. There is a plastic bezel around the lens that has two tabs on it. You would need to push the tabs in towards the lens and pull down. The lens and bezel assembly should swing down for access to the light bulbs. For further assistance please contact our Technical Service Department at 888-336-6151.
Date published: 2016-05-13