Light out, chime does not work
I just installed two of these purchased new. On one, the light does not work, but the chime does. On the other, the light works, but the chime does not. Do I need to reinstall, or are there two separate issues going on? These are replacing wired/surface mount doorbell buttons of the same size.
Thank you for your question on the model PB19LGL door chime push button. Please contact the Technical Service Department at 888-336-6151 for assistance.
Date published: 2013-12-26
Does this work with all 18 AWG wired door bells?
Pella installed new door, likewise old button was thrown away, before anyone checked to see if new button would work. It doesn't and they don't want to be bothered by it. I have researched some and see that it possibly needed to have a diod to connect the two screws/wires. I need a door bell. Can you help me?
Thank you for your question on the model PB15LBR door chime push button. This button should work on all door chimes that are powered with a 16 volt transformer. Depending on the model of the door chime itself, you may need a diode across the push button to get it to work properly. A simple check would be to push the button as you normally would and if the tune sequence stops short of play in its entirety, a diode would most likely be required.
Date published: 2013-10-23
I have a 30 year old P10LGL that is not lighted. I cannot figure out how to remove the pushbutton
I cannot see how to pull it off the door and my wife is very protective of the hardwood finish of the wood around it. Compliments to you on the longevity of the product.
Thank you for your question regarding the PB10LGL. In order to remove the pushbutton, you will first need to remove the gold plate portion of the pushbutton. This should pop off from either the top or the bottom. Once you remove the gold plate you will see the two mounting screws that are holding the pushbutton to the wall. If you need further assistance with this, please call Technical Support at 1-888-336-6151.
Date published: 2015-07-27