Why does only one side of the light panel now work?
Changed out the light bulbs for a cooler version and now only one side of the light panel now work? We have changed the bulbs several times and removed the light panel to make sure that all of the wiring was still in tact and still connected.
Thank you for your question on the WS130BC. It is possible that one of the light sockets is defective, but please check one thing first. Some of the light bulb manufacturers are shortening the necks of their light bulbs and when they are placed in certain fixtures, the neck isn’t long enough to get to the bottom of the socket. If this is not happening with yours, please contact our Technical Service Department at 888-336-6151
Date published: 2013-10-23
Light went out, cannot remove it.
I am having extreme difficulty removing the bulb from the socket. I even tried to remove the filter and access the bulb this way, but nothing is working. I can't replace the bulb now. Why is it not coming out easily? It will twist to the left and to the right, but both directions seem to tighten it.
I have the same problem but here is how I fix it:
(** first find a way to unplug the power for the unit just to be on the safe side **)
1. Unscrew the 5 screws at the front, then you should be able to take the front (light) panel off.
2. Disconnect the electric cable plug (pretty easy to unplug, just need to use a bit more force)
3. Put in some WD-40 right at the gap between the bulb and the socket , so it will lubricate the screwing area (it's because the oil grease made it stuck)
4. Unscrew it by turning it counter-clockwise. Now you are should be good! I will also unscrew the other bulb, put it in the socket you're replacing (and it should light up) so to make sure the socket is indeed working.
Date published: 2014-03-29
How can I obtain a set of Filter Spring Kit (set of 3). Product # R169016
This set of 3 plastic thing is pressed in the hood at the back side attached to the wall. It gives support and holds the aluminum filters in place.
Thank you for your question on the model WS130BC range hood. You can get the filter spring clips from the "Shop for Parts" section on our website or by calling our Customer Service Department at 888-336-3948. The current retail price for a set of 3 is $6.30.
Date published: 2013-10-24
Can I use charcoal filter and have this duct to outside?
Thank you for your question on the model WS130SS range hood. The charcoal filter is normally used when the unit is installed as non-ducted, but there would not be a problem using the aluminum mesh grease filter and the charcoal filter when the unit is installed ducted to the outside.
Date published: 2016-10-21